MEISTERSINGER USA Sales Terms and Conditions

The general sales terms and conditions (hereinafter “GTC”) define the provisions and benefits of the contract of sale between Meistersinger USA (hereinafter “We” or “Us”) and its customers (hereinafter “You”).

  1. Conclusion of Contract

1.1 The presentation of our goods on ____________________ is a non-binding invitation to order our products.

1.2 By submitting your order, you declare your binding intention to enter into a purchase contract.

1.3 Delivery of the goods shall be deemed acceptance of the offer made by us. The automatic email confirming your order shall not be regarded as an acceptance of the offer; it shall confirm only receipt of your order. It is our responsibility to decide whether or not to accept an order. If we do not wish to proceed with your order, we will inform you of this decision immediately.

1.4 If, when processing your order, we find that the products that you ordered are not available, you will be informed thereof by email. A contract shall not be entered into for the unavailable goods.

1.5 We sell our goods exclusively to end customers who are over the age of 18, and exclusively in quantities which are typical of retail commerce.

  1. Delivery/Shipping Costs

2.1 Deliveries are always made by shipment.

2.2 The delivery times indicated on the Website are given for information purposes only. They do not constitute contractually binding dates. If a delivery time cannot be adhered to, the customer may cancel his or her order after an additional period of at least 60 days, which he or she shall indicate to Us in writing, has elapsed. In this case, the customer may not claim additional compensation.

2.3 We may cancel confirmed orders due to external circumstances outside of Our control; such a cancellation will have no financial implications for You.

2.4 We may, if necessary, make partial deliveries, after sending You an email in advance informing You of a timetable for Your orders.

2.5 International orders are subject to import taxes, customs duties and fees levied by the destination country. Customs policies vary widely from country to country. Your best course of action would be to contact your local customs office if you are unsure of these fees. Customs clearance procedures may cause delays in delivery. We are in no way responsible for these costs and/or delays.

  1. Price and Methods of Payment

3.1 The prices indicated on the date of order are applicable.

3.2 Customers may choose to pay for goods by one of the methods of payment offered when completing the order, and according to the terms and conditions mentioned. Depending on the result of the check on your data (solvency check, identity check), we reserve the right to exclude some methods of payment.

3.3 All payments must be made exclusively in advance, and using a valid credit card (American Express, Visa, MasterCard, Discover), or other method as specified at checkout. Accordingly, we cannot accept any responsibility for any problems attributable to credit cards.

  1. Retention of Title

The goods shall remain our property until they have been paid for in full. By agreeing to these terms and conditions, you agree for the retention of title to be registered under your place of residence/domicile.

  1. Warranty

Unless explicitly stated otherwise, the legal provisions are applicable in respect of warranty.

  1. Repairs

For repairs, the customer shall contact the company directly as follows:

The goods must be returned in their original packaging and with the warranty certificate. If the original packaging cannot be used, the goods must be sent in packaging suited to their transportation. The customer must pay the delivery costs. If unsuitable packaging is used, the appointed shipping company may refuse to collect the goods. In the absence of the warranty certificate, any repair will be invoiced. Additional information regarding Returned products can be found in our Return Policy.

  1. Copyright and Trademark Law

The full contents of the Website, including texts, graphics, photos, animated images, soundtracks, illustrations and software, are our property or that of our affiliated companies, licensees and/or content providers. These contents are protected by copyright and other rights. They may not be used without our express authorization.

Unless otherwise stated, all the trademarks used on the Website belong to us. It is forbidden to use them without our written authorization.

  1. Protection of Personal Data

We may become aware of personal data concerning you, either because We are entitled to ask You for them in accordance with these GTC, or because We collect them automatically. Whatever the nature of these data, We undertake to make every effort to process them in the strictest confidentiality, to protect them, and strictly to use them only to carry out Your requests or to improve services which may be offered to You on the Website.

Nonetheless, You may at any moment exercise Your right to access, rectify or object to the use of these data by logging into Your customer account or by emailing Us at the following address:

  1. License to Access the Website

You are authorized to access and use the Website for personal purposes only and You may not, under any circumstances, without Our express written permission and under penalty of prosecution, use it or any of its contents for commercial purposes or for any other activity which may be damaging to Us.

  1. Liability

We undertake to make every effort to give You the best possible service quality in accordance with the work carried out by all Our staff. However, We cannot be held liable for any delay in the delivery of items ordered and in particular in the event that Our suppliers run out of stock or in the event of any delay in the delivery of these items by Our order delivery partners. Notwithstanding the above, You have the right to cancel the order in the event of a delay exceeding the 60-day period previously agreed upon in writing.

We do not provide customized products that have copyrighted, trademarked and patented words, logos, graphic and slogans without due authority of the organizations or individuals who hold these trademarks, patents and copyrights. We shall under no circumstances be held responsible for copyright violation and any other violations and the customer should assume all responsibility for violations arising out of protected works.

Despite Our vigilance and all the precautions We have taken with the partners with which We work to enable You to enjoy the services We offer, We do not guarantee that the Website and its various elements will function without disruption.


We cannot accept any liability for any direct or indirect damage that may result from access to or use of the Website or any of its elements. Similarly, We cannot accept any liability for the consequences of Your being unable to access or use it.

Similarly, We cannot accept any liability for any risks associated with the installation of software that may make it possible to view the Website or for any damage resulting from transmission errors, technical faults, overloads or interruptions in communications.

We do not accept any responsibility for the content of external web pages.

  1. Applicable Law

These General Sales Terms and Conditions are subject exclusively to United States and Florida law.

The coercive measures of your country of residence are excluded. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded. Any dispute regarding these General Sales Terms and Conditions shall fall within the exclusive jurisdiction of the State of Florida.

  1. Publisher/Operator of the Online Shop

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

In case of discrepancies between language versions, the English version shall prevail.

  1. Publisher/Operator of the Online Shop

Mühle-Glashütte USA
1920 Dr. MLK Jr. St. N.
Suite D
St Petersburg, FL 33704


AtMeistersinger USA, we want you to know how we collect, use, share and protect information about you. By interacting with Meistersinger USA, you consent to use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

What Information is collected?
We collect the following information:

Your name
Your mailing address
Your e-mail address

How is this Information Used?
We use guest information for multiple purposes:

Product and Service Fulfillment
Our Marketing Purposes
Internal Operations
Fraud Prevention
Legal Compliance

How is this Information Shared?
We may share information:

With our service providers (for example, a printer or mobile marketing provider)
If required to comply with legal requirements
At your direction or request

How Do You Access and Update Your Personal Information?
You can access and update some of your personal information by contacting us.



All Orders are shipped via UPS and are shipped within 24-72 hours of receiving your confirmed order via the shipping method chosen at the time of checkout. All deliveries are sent with “Signature Required” delivery confirmation. Once your purchase has been shipped, you will be notified of all tracking information via email.


How is Your Personal Information Protected?
We maintain administrative, technical, and physical safeguards to protect your personal information.



Meistersingere USA Return Policy
(1) Introduction
Meistersinger USA will accept requests for returns within 7 days of receipt of the items by you, or other third party designated by you, other than the shipper/carrier.

(2) Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

We receive the request for returning product within 7 days following the receipt of the product as described above and the product is returned to Meistersinger USA within 10 days of receiving Return Authorization (via RA number as explained below).
The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new; all corresponding packaging, certificates, labels, and accoutrements must be included and in unused condition.
Receiving a Return Authorization (RA number) does not guarantee refund or exchange. All refunds and exchanges are dependent upon inspection and review of the returned product to meet the criteria as explained in (2.b.).
(3) Returns Procedure
Prior to returning any product(s), contact Meistersinger USA at 727-896-4278 or to obtain a Return Authorization (RA) number. Please have your contact information as well as serial and model number of the product(s) to be returned in order to complete the RA number generation.
When preparing the product(s) for shipping, the RA number should be clearly visible on the outside of the package as well as on any and all correspondence inside the package.
Ensure the product is packed appropriately to avoid any shipping related damage, include ALL boxes, papers, and any other accoutrements included when the product was received.
Insure the package shipment for the full value of the product.
(4) Exclusions
The following kinds of products may not be returned under this policy:

Product which has been used, worn, or had its new condition altered in any way.
(5) Refunds
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.

(6) Improper Returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product;
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
(7) About Us
Meistersinger USA is the Authorized and Independent North American Distributor of Meistersinger Company products.

Meistersinger USA
1920 Dr. MLK Jr. St N
Suite D
St Petersburg, FL 33704